Welcome to Brands Avenue. We strive to provide you with the best possible shopping experience. This Return and Exchange Policy outlines our guidelines and procedures for returns, refunds, and exchanges. By making a purchase on our website, you agree to adhere to the terms and conditions set forth in this policy.
Updated Date: 01 Sep, 2023
Who we are
Our website address is: https://brandsavenue.pk.
1. Returns
1.1 Eligibility:
You may request a return for a product purchased on our website if it meets the following conditions:
- The request for a return is made within 15 days from the date of delivery.
- The product is unused, unworn, and in its original condition with all tags and labels intact.
- The product is not categorized as a non-returnable item (e.g., underwear, accessories, personalized items).
1.2 Return Process:
To initiate a return, please follow these steps:
- Contact our customer support team at +92 300 221-5210 | care@brandsavenue.pk to request a Return Authorization (RA) number.
- Package the product securely, including the RA number, and ship it to our designated return address.
1.3 Return Shipping:
You are responsible for the return shipping costs unless the product is defective or damaged upon receipt.
2. Refunds
2.1 Refund Eligibility:
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. Your refund eligibility is subject to the conditions mentioned in Section 1.1.
2.2 Refund Process:
If your return is approved, we will process your refund using the online payment methods. Refunds may take 5 business days to appear in your account, depending on the payment provider.
3. Exchanges
3.1 Eligibility:
You may request an exchange for a product if it meets the following conditions:
- The request for an exchange is made within [Insert Number] days from the date of delivery.
- The product is unused, unworn, and in its original condition with all tags and labels intact.
- The desired exchange item is of equal or lesser value than the original purchase.
3.2 Exchange Process:
To initiate an exchange, please follow these steps:
- Contact our customer support team at +92 300 221-5210 | care@brandsavenue.pk to request an Exchange Authorization (EA) number.
- Package the product securely, including the EA number, and ship it to our designated return address.
- Once we receive the returned item and inspect it, we will process the exchange and ship the desired replacement item to you.
4. Non-Returnable Items
Certain items are non-returnable for hygiene and safety reasons, including but not limited to underwear, swimwear, and accessories. We also do not accept returns for personalized or customized products unless they are defective.
5. Defective or Damaged Products
If you receive a defective or damaged product, please contact our customer support team within 5 days of receiving the item. We will provide instructions on how to return the product, and we will cover the return shipping costs.
6. Contact Us
If you have any questions or concerns about our Return, Refund, and Exchange Policy, please contact us at: +92 300 221-5210 | care@brandsavenue.pk.
We reserve the right to update or modify this Return, Refund, and Exchange Policy at our discretion. Any changes will be posted on our website, and the date at the top of this document will be updated accordingly. Please review this policy periodically for any updates.
By making a purchase on our website, you acknowledge that you have read, understood, and agreed to the terms and conditions of this Return, Refund, and Exchange Policy.